Hutcheon and Pearce
Branch Coordinator
Full-Time |?? Queanbeyan NSW
Position Overview:
Support the daily operations of both the Service and Parts departments within our Queanbeyan branch by providing a wide range of administrative assistance. This includes tasks such as managing documentation, coordinating communication between teams, assisting with scheduling and customer enquiries, maintaining accurate records, and contributing to the overall efficiency and organisation of departmental activities within the branch.
Why Join Us?
- Certified Family Owned Australian Business
- Industry competitive renumeration Plus Location Allowance
- Participation in the monthly-paid Performance Bonus Scheme
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Staff discounts on John Deere parts, products, toys, and merchandise
- Receive staff gifts for Christmas & at our annual All Employee Meeting
-
Make-up pay on top of government-funded paid parental leave for eligible employees, offering additional support during this important life event
- Annual uniform and PPE allowance
- Receive support to achieve your personal goals through our St George Bank Corporate Partnership Program; receive free financial education (buying a home, budgeting, retirement), discounted interest rates, and ‘Book a Banker’ workplace appointments.
- Access to Toyota Fleet Vehicle discounts
- Enjoy exclusive discounts and cashback offers through our ‘Swag Store' App (retail, health, entertainment and wellbeing)
- Progress with ease via John Deere University Pathways, a dedicated Learning and Development Coordinator and Bi-Annual Performance Reviews
- Coaching, counselling and well-being support services through our EAP Provider; Assure.
Responsibilities include (but are not limited to):
- Coordinate internal and external customer inquiries to the Service Department
- Open work orders as directed and maintain control until they are closed and invoiced.
- Prepare quotes for service repair jobs.
- Schedule customer jobs
- Assist to promote and sell products and / or Parts services to meet customers’ needs.
- Assist parts team with creditor invoice entries and debtor enquiries.
- Maintain showroom optimisation by ensuring all marketing material is current.
- May research and interpret parts requirements.
- Verify receipt of shipments and assist with delivery to proper inventory locations.
- Provide general administrative support to the branch, parts, and service departments.
- Update customer profiles in HANDLE.
- Direct in-person customers as well as telephone enquiries to the proper parties within the dealership.
- Create and review purchase orders.
The Ideal Candidate:
- Experience in a clerical, service administrator or service advisor role or similar.
- Strong people and communication skills with exceptional customer service attitude.
- Demonstrated ability to use standard desktop applications such as Microsoft Office and sales software systems.
- Demonstrated knowledge of office procedures, data entry, and spreadsheets.
- Good understanding of mechanical / technical terms is preferred.
- Good accounting and reconciliation understanding and capability.
- Agricultural mechanic qualification preferred but not essential.
- Forklift and Drivers license preferred
About Hutcheon and Pearce
Hutcheon & Pearce, the largest Australian family-owned John Deere dealership, with a rich history, spanning over 70 years across NSW. We proudly operate out of 20 locations and are committed to providing quality service in the agricultural / lifestyle industry. As a leading provider of John Deere equipment, we’re committed to providing top-notch equipment, exceptional after-sales support, and outstanding service to our customers.
Our team embodies four core values — Community, Innovation, Integrity, and Teamwork. These values drive our commitment to excellence, lasting relationships, strategic growth, ethical conduct, and shared success.
Hutcheon & Pearce has always been a proud family business.
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We want to hear from you!
Email recruitment@hutcheonandpearce.com.au or Call Tyler on 0428 668 748
Resumes considered upon submission.
Apply today to experience the H&P difference! ?
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At Hutcheon and Pearce, we are committed to fostering an inclusive workplace that values diversity. We encourage applications from individuals of all backgrounds, experiences, and abilities. Join us in building a team that reflects the diverse community we serve.